Return Policy

INTRODUCTION

At Artiber UG, every purchase you make is protected by our complete satisfaction guarantee. We understand that investing in a premium sauna product is a meaningful and considered decision and we want you to approach that decision with absolute confidence, knowing that your investment is fully protected from the moment you place your order.

Our return policy has been designed with the same philosophy of excellence and customer-first care that defines every aspect of the Artiber UG experience. If for any reason you are not completely satisfied with your purchase, our dedicated team is here to make things right promptly, fairly, and without unnecessary complexity.

Please read this policy carefully before placing your order. By completing a purchase on the Artiber UG website, you confirm that you have read and agreed to the terms set out below.

1. Our Satisfaction Guarantee

Artiber UG stands unconditionally behind the quality, craftsmanship, and therapeutic performance of every product in our collection. Each item has been personally evaluated against our rigorous selection standards and we are confident that it will meet and exceed your expectations.

However, we recognize that the sauna wellness experience is deeply personal. Individual preferences, spatial requirements, and aesthetic considerations vary — and what represents the perfect sauna experience for one customer may not be the ideal fit for another. That is precisely why we offer a generous 30-day satisfaction guarantee on all eligible Artiber UG purchases.

If you are not fully and completely satisfied with your order within 30 days of receiving it, simply reach out to our dedicated customer support team and we will guide you through our straightforward return and refund process with care, efficiency, and the white-glove service Artiber UG is known for.

2. Eligibility for Returns

To qualify for a return and refund under the Artiber UG Return Policy, the following conditions must be satisfied in full:

• Return Window Your return request must be formally submitted to our customer support team within 30 days of the confirmed delivery date of your order. Return requests received after this window has elapsed will unfortunately not be eligible for processing under our standard return policy unless the item in question has been confirmed as faulty, defective, or incorrectly supplied.
• Product Condition All items submitted for return must be in their original, unused, and uninstalled condition. Products that show any evidence of use, installation, assembly, physical alteration, or damage caused by the customer will not be accepted for return and will not be eligible for a full refund.
• Original Packaging Items must be returned in their complete original packaging  including all outer cartons, protective materials, inner packaging, instruction manuals, accessories, and any included components. Items returned without complete original packaging may be subject to a restocking fee or may be declined for return entirely, at Artiber UG's discretion.
• Proof of Purchase A valid Artiber UG order number or proof of purchase is required to initiate and process all return requests. Returns submitted without verifiable proof of purchase cannot be accepted.

If you have any uncertainty about whether your specific item or circumstances qualify for a return under this policy, we strongly encourage you to contact our customer support team before initiating the return process. We will always review individual situations with fairness and a genuine desire to find the best possible resolution for you.

3. Non-Returnable Items

While Artiber UG endeavors to accommodate all return requests wherever reasonably possible, the following categories of items are not eligible for return or refund under any circumstances:

• Items clearly marked as Final Sale, Clearance, or Non-Returnable at the time of purchase
• Items for which a return request is submitted more than 30 days after the confirmed delivery date
• Items that have been installed, assembled, used, or operated in any capacity following delivery
• Items that have been physically altered, modified, or customized in any way from their original condition
• Items returned without their complete original packaging, accessories, or documentation
• Items that have been damaged by the customer through misuse, improper handling, accidental damage, or failure to follow the provided instructions
• Gift cards, promotional vouchers, or store credits of any kind
• Custom-ordered or bespoke sauna products that were manufactured or configured specifically to your requirements

If you have received a non-returnable item that is nonetheless defective, damaged upon arrival, or incorrectly supplied, please refer to Section 5 of this policy  Artiber UG will always take full responsibility for genuine product faults regardless of the standard return eligibility of the item.

4. How to Initiate a Return

Returning a product to Artiber UG is a simple and clearly structured process. Please follow these steps carefully to ensure your return is processed without delay:

Step 1 Contact Our Customer Support Team Email our dedicated support team at example@gmail.com or call us on (000) 000-0000 within 30 days of receiving your order. Please include the following information in your initial contact:

• Your full name and registered email address
• Your Artiber UG order number
• The specific item or items you wish to return
• Your reason for returning  this helps us improve and ensures we can serve you better

Step 2 Receive Your Return Authorization Our customer support team will review your request and respond within 1 to 2 business days with a formal Return Merchandise Authorization (RMA) number and comprehensive return instructions, including the confirmed return address.

Please do not dispatch any items back to us before receiving your RMA number. Returns sent without prior authorization may not be accepted or processed, and Artiber UG cannot be held responsible for unauthorized returns that are lost or delayed in transit.

Step 3 Prepare Your Return Shipment Carefully and securely repack the item in its complete original packaging to ensure it is fully protected during return transit. Include a printed copy of your order confirmation or clearly note your order number and RMA reference inside the package before sealing it.

Step 4 Dispatch Your Return Send your return to the address confirmed in your RMA instructions using a trackable, insured shipping service. Artiber UG strongly recommends the use of a reputable tracked courier for all return shipments, as we cannot accept responsibility for items that are lost, delayed, or damaged during return transit.

Step 5 Inspection, Confirmation & Refund Once your returned item arrives at our facility, our quality team will inspect it within 2 to 3 business days. You will receive an email notification confirming receipt and the outcome of the inspection. If your return is approved, your refund will be initiated immediately and you will receive a further confirmation email with full refund details.

5. Faulty, Damaged, or Incorrectly Supplied Items

Artiber UG takes extraordinary care in the selection, quality control, and packaging of every product we dispatch. However, in the rare and regrettable event that you receive an item that is:

• Visibly damaged or defective upon arrival
• Materially different from the product description on our website
• Incorrectly supplied meaning a different item, variant, or configuration was sent in error

Please contact our customer support team at example@gmail.com within 48 hours of delivery, providing:

• Your full name and Artiber UG order number
• A detailed written description of the fault, damage, or discrepancy
• Clear, comprehensive photographic evidence showing the issue from multiple angles
• Photographs of the outer packaging if transit damage is suspected

In all confirmed cases of product fault, damage in transit, or supply error, Artiber UG will assume full responsibility. We will cover all return shipping costs and offer you the choice of:

• A complimentary replacement of the same product dispatched with priority shipping, or
• A full refund to your original payment method  processed within 5 to 7 business days

We are committed to resolving all product fault cases with urgency, transparency, and the highest standard of care because your satisfaction and confidence in Artiber UG is paramount.

6. Refund Processing & Timeline

Once your returned item has been received, inspected, and approved by our quality team, your refund will be processed according to the following timeline:

• Refund Approval Notification You will receive an email confirmation notifying you that your return has been received, successfully inspected, and approved for refund processing.
• Refund Method All approved refunds are issued exclusively to your original payment method   whether that is a credit card, debit card, or digital payment service. Artiber UG does not issue refunds via cash, bank transfer, cheque, or any alternative payment method other than the one used at the time of the original purchase.
• Processing Timeline Refunds are typically processed and initiated within 5 to 7 business days of return approval. Please be aware that once Artiber UG has initiated your refund, your bank, card issuer, or payment provider may require an additional 3 to 5 business days to reflect the credit in your account  depending on their individual internal processing schedules. This additional time is entirely outside of Artiber UG's control.
• Partial Refunds In cases where a returned item does not fully satisfy all return eligibility criteria for example, where original packaging is incomplete, minor components are missing, or there is evidence of limited handling  Artiber UG reserves the right to issue a partial refund at our reasonable discretion. We will always communicate clearly and transparently with you before processing any partial refund, providing a full explanation of the decision.

 

7. Return Shipping Costs

Customer-Initiated Returns For returns initiated at the customer's discretion   including change of mind, personal preference, or any reason unrelated to product fault or supply error   the full cost of return shipping is the responsibility of the customer. We recommend using a reputable, trackable, and fully insured courier service to ensure your return arrives safely and on time.

Fault or Error-Based Returns In all cases where a return is initiated as a direct result of a confirmed product defect, damage sustained in transit, or an error made by Artiber UG in the fulfillment of your order, we will provide a prepaid return shipping label at absolutely no cost to you. You should never be required to bear any financial cost to return an item that did not meet Artiber UG's quality standards or that was supplied incorrectly.

8. Exchanges

At this time, Artiber UG does not operate a direct product-for-product exchange program. If you would like to receive a different product, size, finish, or configuration, we recommend the following process:

1. Initiate a return of your original item for a full refund by following the steps outlined in Section 4 of this policy
2. Place a new order for your preferred product on the Artiber UG website

This process ensures the fastest possible resolution and guarantees that your preferred item is confirmed as available before your return is dispatched. If you require personalized guidance in selecting the most suitable alternative product for your specific wellness needs and space, our dedicated team of sauna specialists is always delighted to assist.

9. Order Cancellations

Orders Not Yet Dispatched If you wish to cancel your order, please contact our support team as promptly as possible at example@gmail.com or (000) 000-0000. If your order has not yet been dispatched from our facility, we will cancel it immediately upon your request and issue a full refund to your original payment method within 3 to 5 business days.

Orders Already Dispatched If your order has already been dispatched at the time your cancellation request is received, we are unable to intercept or redirect the shipment. In this case, please allow your order to be delivered and then initiate a return following the process outlined in Section 4 of this policy. Your refund will be processed upon receipt and approval of the returned item.

Large Sauna & Freight Orders For large sauna products dispatched via freight or specialist carriers, cancellation may not be possible beyond a certain point in the fulfillment process due to the logistical complexity of freight arrangements. Please contact us at the earliest opportunity if you wish to cancel a large item order.

Given our commitment to fast and efficient order processing, we strongly encourage all customers to review their order details carefully before confirming their purchase to minimize the likelihood of a cancellation being required.

10. Contact Us

Our dedicated customer support team is always here to assist you with any questions, concerns, or requests relating to your return, refund, or order. We are committed to responding with the speed, expertise, and personal attention that every Artiber UG customer deserves.

📍 Address: United States

📞 Phone: (000) 000-0000

📧 Email: example@gmail.com