Shipping Policy

INTRODUCTION

At Artiber UG, the luxury experience does not begin when your sauna arrives  it begins the moment you place your order. We understand that when you invest in a premium sauna product, every aspect of the journey matters including how it is packaged, handled, and delivered to your door.

Our shipping process has been designed with the same commitment to excellence and attention to detail that defines everything we do at Artiber UG. From the moment your order is confirmed to the moment it is placed in your hands, we ensure that your investment is treated with the care, precision, and professionalism it deserves.

This Shipping Policy outlines everything you need to know about how we process, dispatch, and deliver your Artiber UG order. Please read it carefully before placing your purchase.

1. Order Processing Time

Before your order is entrusted to our carefully selected shipping partners, it passes through our dedicated fulfillment process  where every item is inspected, professionally packaged, and prepared for safe transit.

Standard Processing Time: All Artiber UG orders are processed within 1 to 3 business days of order confirmation. Business days are defined as Monday through Friday, excluding all public holidays observed in the United States and United Kingdom.

Important Processing Notes:

• Orders placed on weekends or public holidays will be entered into our fulfillment process on the next available business day
• During periods of elevated demand  including new collection launches, promotional events, and holiday seasons  processing times may be marginally extended beyond our standard window. In all such cases, we will proactively communicate any significant delays to affected customers via email
• You will receive an automated order confirmation email immediately upon placing your order, followed by a separate shipping confirmation email   containing your tracking number and carrier details   once your order has been successfully dispatched from our facility

We process every Artiber UG order with urgency and precision  because we know you are looking forward to your new sauna experience.

2. Shipping Destinations

Artiber UG currently offers shipping to the following destinations:

🇺🇸 United States We ship to all 50 US states including Alaska and Hawaii. Shipping to US territories  including Puerto Rico, Guam, and the US Virgin Islands  may be available for certain products. Please contact our customer support team at example@gmail.com prior to placing your order to confirm availability and any applicable surcharges for territory deliveries.

🇬🇧 United Kingdom We ship to all mainland UK addresses across England, Scotland, Wales, and Northern Ireland. Deliveries to certain remote Scottish islands, the Channel Islands, and other offshore UK territories may require extended transit times and could be subject to additional carrier fees. Please contact us in advance if your delivery address falls within one of these areas.

International Shipping Artiber UG is actively expanding its global shipping network to bring our premium sauna collection to wellness enthusiasts worldwide. If you are located outside the United States or United Kingdom and wish to place an order, please reach out to our team directly at example@gmail.com to discuss available shipping options, estimated timeframes, and any applicable costs for your specific location.

3. Shipping Methods & Estimated Delivery Times

Artiber UG offers a range of shipping options to accommodate your timeline, preferences, and the specific requirements of your order. All estimated delivery timeframes are calculated from the date your order is dispatched  not from the date your order is placed.

🇺🇸 United States Shipping Options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5 – 8 Business Days	Free on qualifying orders
Expedited Shipping	3 – 5 Business Days	Calculated at checkout
Express Shipping	1 – 2 Business Days	Calculated at checkout
White-Glove Delivery	By appointment	Available on select large items

🇬🇧 United Kingdom Shipping Options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5 – 10 Business Days	Free on qualifying orders
Expedited Shipping	3 – 6 Business Days	Calculated at checkout
Express Shipping	2 – 3 Business Days	Calculated at checkout
White-Glove Delivery	By appointment	Available on select large items

 

White-Glove Delivery Service For our larger sauna cabins, outdoor saunas, and premium sauna installations, Artiber UG offers a dedicated White-Glove Delivery Service. This premium option includes scheduled delivery at a time convenient to you, careful in-home placement of your sauna product, and removal of all packaging materials. White-Glove Delivery availability and pricing will be confirmed at checkout or by our customer support team upon inquiry.

Important: All delivery timeframes provided are estimates and are not contractually guaranteed. Artiber UG cannot be held responsible for delays caused by carrier disruptions, adverse weather conditions, customs processing, public holidays, or any other circumstances beyond our reasonable operational control.

4. Shipping Costs

Free Standard Shipping Artiber UG is proud to offer free standard shipping on qualifying orders across the United States and United Kingdom. Because investing in your wellness experience should not carry hidden delivery costs.

Expedited & Express Shipping For customers who require a faster delivery timeline, expedited and express shipping options are available at checkout. The precise cost will be calculated in real time based on your delivery address, the total weight and dimensions of your order, and your selected shipping method.

Large Item & Freight Shipping Certain larger Artiber UG products 

 including full sauna cabins and outdoor sauna structures  may require specialist freight or pallet delivery services. Any applicable freight charges will be clearly displayed at checkout prior to order confirmation. For large item deliveries, our team will contact you directly to coordinate a convenient delivery window.

Remote Location Surcharges In rare instances, orders being delivered to remote, hard-to-access, or offshore locations may attract additional carrier surcharges that fall outside our standard shipping rates. Should this apply to your order, we will contact you before processing to discuss the options available.

5. Order Tracking

From the moment your Artiber UG order leaves our facility, we ensure you have complete visibility over its journey to your door.

Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to monitor your delivery in real time through our carrier's tracking portal.

How to Access Your Tracking Information:

• Click the tracking link provided in your shipping confirmation email, or
• Visit the carrier's website directly and enter your tracking number, or
• Log in to your Artiber UG customer account and navigate to your order history

Please Note: Tracking information may take up to 24 hours to become active on the carrier's system following dispatch. If you have not received your shipping confirmation email within 3 business days of placing your order, we recommend checking your spam or junk mail folder in the first instance   and contacting our support team if the email has still not arrived.

6. Customs, Duties & Taxes

United States Orders All prices displayed on the Artiber UG website for US customers include applicable sales tax where required by law. No additional customs duties or import fees apply to orders shipped domestically within the United States.

United Kingdom Orders All prices for UK customers are displayed inclusive of VAT at the applicable rate. Artiber UG manages all required customs documentation for UK shipments to ensure smooth and uninterrupted delivery to your door.

International Orders Customers placing orders for delivery outside the US and UK should be aware that their order may be subject to import duties, customs taxes, VAT, and administrative processing fees levied by the customs authority of the destination country. These charges are entirely outside the control of Artiber UG and are the sole financial responsibility of the customer. We strongly recommend that you consult your local customs authority or a customs broker to understand the potential charges applicable to your order before placing it.

7. Incorrect or Incomplete Delivery Address

The accuracy and completeness of the delivery address provided at checkout is entirely the responsibility of the customer. Artiber UG cannot be held liable for orders that are delayed, misdelivered, or undeliverable due to an incorrect, incomplete, or undeliverable address provided by the customer at the time of ordering.

If you realize that you have entered an incorrect or incomplete shipping address after placing your order, please contact our support team immediately at example@gmail.com or (000) 000-0000. If your order has not yet been dispatched, we will make every effort to update your address before it enters the carrier network. Once an order has been dispatched, we are unfortunately unable to redirect it and cannot accept responsibility for non-delivery resulting from an address error provided by the customer.

8. Lost, Stolen, or Undelivered Packages

Carrier-Confirmed Delivered  Item Not Received In the event that your tracking information confirms your order as delivered, but you have not physically received it, please take the following steps before contacting us:

1. Check all accessible areas of your property including any secure drop locations, outbuildings, or with a neighboring property
2. Allow up to 24 hours in case of an early or advance carrier tracking scan
3. Contact your local carrier directly, quoting your tracking number, to report and investigate the discrepancy
4. If the matter remains unresolved after 48 hours, please contact our team at example@gmail.com with your order details and we will formally escalate the investigation with the carrier on your behalf

Lost in Transit If your order has not arrived within the maximum estimated delivery window and your tracking information has shown no movement or update for more than 5 consecutive business days, please contact our team immediately. We will open a formal carrier investigation and work diligently to resolve the matter  either by arranging a replacement shipment or issuing a full refund, as appropriate.

Stolen Packages Artiber UG cannot accept liability for packages that have been confirmed as delivered by the carrier but have subsequently been reported as stolen from your delivery location. We strongly recommend selecting a secure, attended delivery address such as a workplace or a location where a responsible adult will be present to receive your order particularly for high-value sauna products.

9. Damaged Items in Transit

Every Artiber UG order is carefully and professionally packaged to protect your investment throughout the transit process. However, in the rare event that your order arrives in a damaged condition due to mishandling during transit, please follow these steps without delay:

• Do not discard or dispose of any damaged packaging materials these may be required as evidence for a carrier damage claim
• Photograph the damaged outer packaging and the affected product clearly and comprehensively from multiple angles
• Contact our customer support team at example@gmail.com within 48 hours of delivery, providing your order number and all photographic evidence

Upon receipt of your damage report, our team will review the evidence and take immediate action arranging either a complimentary replacement or a full refund, entirely at your discretion. Transit damage claims submitted more than 48 hours after confirmed delivery may not be eligible for resolution under our policy.

10. Delivery of Large Sauna Products

The delivery of full sauna cabins, outdoor sauna structures, and other large or heavy items requires specialist handling that differs from our standard parcel delivery process. Please note the following important considerations for large item deliveries:

Freight & Pallet Delivery Large sauna products are typically delivered via specialist freight or pallet courier services. Your order will be delivered to your kerbside or ground-floor access point unless White-Glove Delivery has been selected. It is the customer's responsibility to ensure that adequate access is available for freight delivery vehicles at the specified delivery address.

Pre-Delivery Coordination For all large item deliveries, our team or the appointed freight carrier will contact you in advance to schedule a convenient delivery window. Please ensure that a responsible adult is present at the delivery address during the agreed time slot to receive and inspect your order.

Inspection Upon Delivery We strongly recommend that all large item deliveries are carefully inspected for any visible signs of transit damage before signing the carrier's delivery acceptance documentation. If damage is observed, please note this clearly on the delivery documentation before signing, and contact our team immediately.

11. Order Cancellations & Pre-Dispatch Amendments

Order Cancellations If you wish to cancel your order, please contact our team as promptly as possible following placement at example@gmail.com or (000) 000-0000. If your order has not yet been dispatched, we will cancel it immediately and process a full refund to your original payment method within 3 to 5 business days. For large sauna items that have already been allocated to freight, cancellation may not always be possible after a certain point in the fulfillment process.

Address & Order Amendments If you need to make any amendment to your order  including changes to your delivery address, product selection, or order details  please contact us immediately. Due to our commitment to fast order processing, we cannot guarantee that amendments will always be possible once an order has been confirmed, but we will make every reasonable effort to accommodate your request before dispatch.

12. Contact Us

For any questions, concerns, or assistance relating to the shipping of your Artiber UG order, our dedicated customer support team is always here to help  with the level of attentiveness and professionalism you deserve.

📍 Address: United States

📞 Phone: (000) 000-0000

📧 Email: example@gmail.com